Shipping & Returns - CBK Adventures
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Shipping & Returns

Shipping

Standard UK Delivery

Orders will be shipped via Royal Mail. £4.95 or FREE when you spend £50.
Delivered in approx. 3 business days.
Orders received before 13:00 GMT normally dispatched same day*.

Kayak Delivery

£49.95 per order
Sent via XPERT Delivery. Kayaks are shipped to a warehouse in the Midlands where they remain until a van is visiting your area. Typically arrive in 10-14 days.

*Orders placed on Saturday, Sunday and Bank Holidays are normally dispatched the next business day, but cannot be guaranteed during particularly busy periods. Adverse weather conditions may cause unforeseen delays. Tracking may not be available on selected orders.


Click & Collect

You will receive an email indicating your order is packed and ready for collection. You can collect your order from our Cullercoats store during our normal opening hours. Our address is 1A Norma Crescent, Whitley Bay, NE26 2PD

You will be required to provide a valid form of identification to collect your items. Orders not collected within 10 working days of purchase will be refunded and returned to stock.


Returns

Items can be returned to us within 30 days of purchase in a clean, undamaged, unused and resaleable condition (inc. original packaging). To return an item:

  • Please enclose the packing slip you received with your order. This contains your order ID, which we need to process your return. If you do not have a packing slip, please write your order ID on a piece of paper and enclose that.
  • Returns can be sent via a courier of your choice.*
  • The customer is responsible for the cost of return.

Once your return has been delivered by the courier to our warehouse, please allow up to 10 working days for your refund to be processed before contacting us. Once we have processed your return it may take up to 5 working days for your refund to be issued by your payment provider.

*We recommend using a trackable service and an appropriate level of insurance. We cannot be held responsible for items lost in transit.

Exchanges

We do not offer an exchange option at this time for our online customers. If you require a different size or product, please place a new order on our website. Click & Collect customers can exchange items at our Cullercoats store.

In-Person Returns

If you wish to return unwanted items in person, you can visit our Cullercoats store during our normal opening hours.

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By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.

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